Privacy Policy

Last Updated: 9 May 2025

At The ISO Council (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you interact with our website, www.isocouncil.com.au, and related services.

1. What Information We Collect

We may collect the following types of personal information from you:

  • Contact information: name, email address, phone number, job title, and company name.

  • Business information: information about your company’s operations, certifications, or compliance needs.

  • Technical data: IP address, browser type, operating system, pages visited, time spent on the website, and referring websites.

  • Marketing data: preferences for receiving communications from us and our third parties.

  • Other information: any other data you choose to provide via web forms, email, or phone.

2. How We Collect Your Information

We collect information through:

  • Web forms and contact enquiries on our website

  • Email correspondence or phone conversations

  • Cookies and analytics tools (such as Google Analytics)

  • Social media interactions or third-party integrations (e.g., LinkedIn, Meta Ads, Google Ads)

3. Why We Collect Your Information

We collect and use your personal information to:

  • Provide you with ISO consultancy services

  • Send proposals, quotes, or respond to your enquiries

  • Personalise and improve your experience with our website

  • Comply with legal obligations or industry requirements

  • Conduct internal research, analytics, and marketing

  • Send updates, insights, and promotional material (with your consent)

4. Disclosure of Personal Information

We may share your information with:

  • Our employees, contractors, and consultants (on a need-to-know basis)

  • Third-party service providers who assist us in delivering our services (e.g., IT providers, CRM tools, analytics platforms)

  • Regulatory authorities or legal entities if required by law

We do not sell, rent or trade your personal information.

5. Overseas Disclosure

Some of our service providers may be located overseas. When we share your information with them, we take reasonable steps to ensure they comply with Australian privacy laws or equivalent data protection standards.

6. Data Security

We take reasonable physical, electronic, and organisational measures to protect your personal information from misuse, interference, unauthorised access, modification, or disclosure. These include:

  • Secure cloud storage with access controls

  • Encrypted communications (SSL/TLS)

  • Regular review of our cyber security practices

7. Accessing and Correcting Your Information

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal information if it is inaccurate, out-of-date, or incomplete

To do so, contact us using the details below.

8. Cookies and Website Analytics

Our website uses cookies and tracking technologies to:

  • Improve site functionality

  • Understand how visitors use our site

  • Deliver relevant marketing messages

You may disable cookies through your browser settings, but this may affect your user experience.

9. Direct Marketing

We may send you marketing communications about our services. You can opt out at any time by clicking the “unsubscribe” link or contacting us directly.

10. Links to Third-Party Websites

Our site may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Last Updated” date at the top.

12. How to Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

The ISO Council

Email: info@isocouncil.com.au

Phone: +61 2 8073 4477

Website: www.isocouncil.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.